Expectations Ours and Yours

GENERAL
These conditions apply to all tours/bookings carried out under the auspices of Eco Team (Pvt) Ltd. All tour pricings are quoted in US$. These conditions govern your relationship with ECO Team Pvt. Ltd and set out details of ECO team's obligations in relation to any booking carried out on your behalf. Please read these conditions carefully before making a booking. Any use of the web site, or written communication with ECO Team Pvt. Ltd for the purposes of travel arrangements, confirms that you are aged 18 or over and that you fully accept these booking conditions.

All information provided by you should be true and accurate and would be treated confidentially.


HOLIDAY/ TOUR CONTRACT
On confirmation of a booking, you are deemed to have entered into a contract with ECO Team Pvt. Ltd, whose business registration number in Sri Lanka is N(PVS)26634.

A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of our booking conditions, which are governed by the existing laws in Sri Lanka .

After you select your tour itinerary and the booking request is forwarded. The Eco Team will reply with the first confirmation and any amendments required. After which you may reconfirm at your earliest in order to the Eco team to forward the final invoice.

To secure a booking the company initially requires request from you of your booking request. The booking will only be secured once both you and the company have confirmed the travel arrangements and the company is satisfied that the correct deposit/payment has been received. (*See payment schedules)

A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of our booking conditions, which are governed by the existing laws in Sri Lanka .

PAYMENT SCHEDULES
Upon receipt of a final invoice, you must immediately enter the ECO Team Pvt. Ltd online booking & payment gateway and confirmed our tour by paying 10% of the total invoiced amount or 200 US $ which ever is higher.
This payment should ideally be made within 24 hours.

The balance amount must be paid 14 days of confirmation.

We reserve the right to cancel your booking in case of non-payment within the stipulated period.

Payments for booking should be made through any of the following:

•  Bank Draft Payment - Bank drafts should be addressed to: Eco Team Pvt
Ltd. No: 20/43, Fairfield gardens, Colombo 08. Sri Lanka .

•  Bank Transfer - Bank transfers should be made to
Name of the bank - Commercial Bank
Branch - City office branch
Account name - Eco Team (Pvt) Ltd
Account number - 168 000 6651
Swift code - CCEYLKLX
Country - Sri Lanka.

* Customer must pay all bank charges in the case of a bank transfer.

CANCELLATION POLICY
You may cancel your booking at any stage, provided you do so in writing. To protect yourself against this eventuality you should ensure that you purchase travel insurance at the time of booking. In order to meet the administration & logistical costs incurred by us in handling a booking, the following cancellation charges will apply:

. 90 Days or more - 200 US $ Administrative fee
. 60 to 89 Days - 15 % of the tour cost will be charged
. 30 to 59 Days - 25 % of the tour cost will be charged
. 14 Days to 29 Days - 50 % of the tour cost will be charged.
. 8 Days to 13 Days - 75 % of the tour cost will be charged.
. Less than 7 days no refund.

*Eco Team should receive the cancellation in writing.
*Tour start day is not considered for computation of the period.

CANCELLATION BY US
Your booking is very important to us and as such will take all precautions necessary to ensure that your expectations are met however we reserve the right to cancel the booking in the event of any unforeseen circumstances, beyond our control and purview. In such an eventuality, we will make arrangements to return all monies paid by you and, wherever possible, offer an alternative tour of comparable type and quality for your consideration. Eco Team (Pvt) Ltd cannot be held liable for any incidental expenses that may be incurred by you during arrangements for a tour that is subsequently cancelled by us under the above terms & conditions.


ITINERARY CHANGES REQUESTED BY YOU
ECO Team Pvt. Ltd aims to offer flexible itineraries, to suit your requirement. Once an itinerary is finalized, requests for changes will be considered, but cannot be guaranteed, because of logistical reasons and may, under certain circumstances, incur an additional premium.

OUR LIABILITIES & LIMITATIONS
All itineraries are sample itineraries, intended to give you a general idea of the likely schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on tour. We reserve the right to change any schedule in the interests of the tour participant / s safety, comfort and general well being.

Our rates are based on the prevailing tour agent's rates offered by hotels at the time of booking. Hotels retain the right to modify or change the rates offered without notice and as such certain changes could be made to the original rates quoted in such an eventuality.
We shall not be responsible for any delays and alterations in the programme or expenses incurred directly or indirectly due to natural hazards, flight cancellations, and breakdown of transport, weather, sickness, landslides, political instability or any other incidents beyond our control.

We will not be held responsible for any losses incurred, injury or damage to person or property or otherwise in connection with any accommodation, transportation or other services, resulting directly or indirectly from fire, accident, breakdown of machinery & equipment, wars, civil disturbances, strikes, riots, thefts, pilferages, Medical epidemics, Sri Lankan customs department regulations, defaults, or any other causes beyond our control.

Eco Team does not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property at all times are at the client's risk.

OUR NATURE AND ADVENTURE TOURS
If you want to explore and experience nature and adventure in a different culture and don't mind getting your hands dirty., leaving the "five star" lifestyle behind (and are not averse to the occasional hiccup), then our nature and adventure products are ideal.

We are guided by our own community, environmental and cultural suitability policy that we have developed in line with national and international acceptable practices.
We aim to educate all stakeholders, including the guests, about the true meaning of eco-tourism.